Job
Job details
Resource Mobilization/Proposal Development Specialist
Business Development . Full time
Posted 2 months ago
Job location
Lagos (Ikeja, Egbeda, Epe, Rivers (Choba, Port-Harcourt), Oyo Town, Olorunsogo, Akobo – Oyo; Idanre – Ondo; Delta, Edo, Offa – Kwara; Ogun – Osun
Job summary
- Take ownership of LAPO’s relationship with current and prospective clients.
- Develop/review existing SOPs to ensure better-managed relationship with LAPO’s customers
- Supervise operations of the clients’ relations unit
- Evaluate the level of customer satisfaction through the conduct of surveys and initiate corrective measures to address issues observed
Job description
- Responsible for the overall handling of clients’ complaints and needs and ensure clients service-related matters are promptly resolved
- Ensure the provision of information to clients on the company’s products and services, as well as ensuring timely and exceptional service delivery across branches in order to delight clients’
- Ensure effective/efficient implementation of policies with respect to branch clients’ services
- Ensure adherence of branches to the organisation’s service charter, policies and procedures as it relates to clients’ management
- Oversee and monitor standardization in clients’ service delivery across the branches to ensure consistency of service delivery nation-wide
- Ensure the maintenance of a suitable ambiance in the Branch offices for smooth and prompt, and satisfactory transactions
- Review all processes within the service area and suggest improvement opportunities especially as it relates to clients’ satisfaction
- Conduct intermittent internal training, motivating, and equipping of the client’s relations team
- Ensure overall clients’ satisfaction in service delivery to enhance retainership.
Job requirement
- BSc/HND in any field with minimum of second class lower. Masters’ degree will be an advantage
- Relevant certifications in customer relations management will be an added advantage
- Minimum of 4-8 years’ experience in a clients/customer interface and relationship management in a similar industry
- High-level understanding of customer behaviour, satisfaction, and problem resolution
- Strong knowledge of the financial institution
- Excellent Communication skills
- Problem-solving skill